Privacy Policy — Oak Garden & Building Supplies
Owned and operated by Dhaliwal Asset Holdings Pty Ltd (ABN 32 641 670 591)
Last updated: 28 August 2026
Dhaliwal Asset Holdings Pty Ltd, trading as Oak Garden & Building Supplies (“we”, “our”, “us”), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us online, in‑store, or through our delivery services.
Information We Collect
We may collect the following personal information:
- Name, address, email address, phone number
- Delivery address, access notes, and job site details
- Order history, quotes, and account enquiries
- Payment information (processed securely through third‑party providers)
- Website usage data, cookies, IP address, and analytics information
- Communication preferences (email, SMS, WhatsApp, phone)
We only collect information necessary for our business operations and customer service.
How We Collect Information
We collect information when you:
- Place an order online or in‑store
- Request a quote or delivery estimate
- Contact us by phone, email, SMS, WhatsApp, or via our website
- Use our website, including forms, checkout, and analytics tools
- Interact with our marketing campaigns or social media pages
We may also receive unsolicited information, which we handle in accordance with APP 4.
Use of Personal Information
We use personal information for purposes including:
- Processing orders, deliveries, and payments
- Providing quotes, customer support, and account management
- Sending order updates, delivery notifications, and service messages
- Improving our website, products, and customer experience
- Complying with legal and regulatory obligations
Marketing Communications (Email, SMS, WhatsApp & Digital Channels)
By providing your contact details, you consent to receiving marketing materials such as:
- Promotions, specials, and product updates
- Service announcements
- Seasonal offers and business updates
These may be sent via email, SMS, WhatsApp, or other digital messaging platforms.
You can opt out at any time by:
- clicking “unsubscribe” in emails
- replying STOP to SMS
- messaging us on WhatsApp to opt out
- contacting us directly
We do not sell or trade your personal information.
Disclosure of Personal Information
We may disclose personal information to:
- Delivery contractors and logistics partners
- Payment processors and financial institutions
- IT service providers, website hosts, and analytics platforms
- Regulatory authorities where required by law
Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, as required under APP 11.
Information may be stored in secure cloud systems located in Australia or overseas.
Access & Correction
You may request access to, or correction of, your personal information at any time. We will respond within a reasonable timeframe in accordance with APPs 12 and 13.
Requests can be made via the contact details below.
Cookies & Website Tracking
Our website uses cookies and analytics tools to improve functionality and user experience. Cookies may collect anonymous usage data such as pages visited, device type, and browsing behaviour.
You may disable cookies in your browser settings, though some features may not function correctly.
Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Dhaliwal Asset Holdings Pty Ltd
Trading as Oak Garden & Building Supplies
ABN: 32 641 670 591
Email: sales@oakgardensupplies.com.au
Phone: 0408103301
Address: 615 Donnybrook Road, Kalkallo VIC 3064
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.